K3 Retail


Iain Embrey Interview

Video: Iain Embrey Interview

Interview with K3 Retail's Director of Customer Service Iain Embrey

1. How does K3R fare on customer service, and how is this delivered?
Explain your new role
The new team and how they will support to deliver this service

2. What does good customer service look like?

Lead in with the new changes and how they will affect the service and elevate it up
Speak about our new Customer service initiatives will assist to implement this good service
i. Meet the team events
ii. Training days
iii. Customer focus groups

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