Retail trends to watch
Tony Bryant - Head of K3's FMCG Sector discusses key trends in retailing today and how they are affecting retailers' adoption of technology. They discuss multi-channel retailing, where the store's heading and how retailers need to respond to the changing market. Tony talks about the opportunities for retailers and suppliers to collaborate to achieve a single view of the customer and discusses which technologies will emerge as winners.
How to get and guarantee return on investment
Tony Bryant - Head of Business Development suggests that return on investment is no longer an easy thing to measure, as retailers trade across so many channels and use so many systems. He suggests tactics for measuring ROI, which include finding ways to bring different stakeholders together to agree on what value really means. In doing so, is there a chance that retailers will get a better insight into the benefits of the systems they deploy?