The K3 helpdesk is manned Monday to Friday during normal office hours by a department of more than 20 consultant developers. With our triage process we endeavour to resolve your call on first contact, though the helpdesk also provides a central point for call escalation, if necessary.
Support Desk Hours
A standard contract provides you with helpdesk cover between 09:00hrs – 17:30hrs (GMT), Monday to Friday. Additional support outside of these hours, for example to cover shift workers or ad-hoc support during a stock take or at year end, is available on request.